The request service
All borrowers who are eligible to place requests may have up to 10 requests in progress (special conditions apply for regional borrowers).
You can request items using the Library catalogue. Requests can be placed at a Library computer and also when connecting remotely. Requested items are due one week from the date of the request. By checking your patron record at My Library Loans you will see as soon as the item is available for you to collect or wait to receive an email notice the day after it has been returned for you.
Requests may be placed on items that are:
- on loan
- on display
- at the bindery
- in process
- on the hold shelf
Items available for request will usually display a due date or have a status other than AVAILABLE. Requested items are normally due one week from the date of request.
Requesting an item
- Select the item you wish to request using the standard search procedure - the results of your search are displayed on the screen
- Click on the Request button located at top of screen
- Fill in your borrower details in the dialogue boxes displayed
- Click on Submit above information. The system will automatically mark the first item on the list. If you wish to select another copy, click on the circle displayed in the left hand column.
- Click on Request selected item
- Wait for the message Your request has been sent to the library
- End your session by clicking on Start over
Cancelling a request
To cancel requests for items no longer required you must first access your patron record.
- Enter your borrower details in the dialogue boxes as directed
- Click on Display record for the person named above
- Click on Requests (holds) outstanding
- To cancel all items, click Cancel all
- To cancel some requests, click on the square displayed in the left column, then click on Cancel selected items
- To end session, click on Start over
