University Library

Sending email messages with full headers

When trying to diagnose email problems, it can be useful for IT support staff to be able to view "full headers" of the email. [For instructions on how to forward a suspect email so that full headers can be viewed, see the links on the right.]

When forwarding an email to Information Services (IS), your email client will send something similar to the follow:

From: UWA Service Desk
Reply-To: UWA Service Desk
Date: Fri, 20 May 2011 10:00:00 +0800
To: Firstname Lastname
Subject: Incident Updated

When trying to resolve a problem, IS may be unable to determine anything unless the full header, which is normally hidden from the user, is included in the message forwarded to IS. A full header will look similar to the following:

Received: from ( by ( with Microsoft SMTP Server id; Fri, 20 May 2011 10:00:00 +0800
Received: from ([]) by with ESMTP; 20 May 2011 10:00:00 +0800
Received: from (unknown []) by (Postfix) with ESMTP id 5CBCFCA186 for
<>; Thu, 19 May 2011 19:00:00 -0700 (PDT)
From: UWA Service Desk <>
To: Firstname Lastname <>
Content-Class: urn:content-classes:message
Date: Fri, 20 May 2011 10:00:00 +0800
Subject: Incident Updated
Thread-Topic: Incident Updated
Thread-Index: AcwWtJfmSLRGmTSRTbOu/PfXmW9qMA==
Reply-To: UWA Service Desk <>
Accept-Language: en-US, en-AU
Content-Language: en-US
X-MS-Exchange-Organization-AuthAs: Anonymous
X-Auto-Response-Suppress: All
x-ironport-av: E=Sophos;i="4.65,241,1304265600";
received-spf: None identity=helo; client-ip=;; envelope-from="";
x-sender=""; x-conformance=sidf_compatible
Content-Type: multipart/alternative;
MIME-Version: 1.0

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