University Library

PAM (Please Assist Me) ? University Library SMS Service

Library users are able to contact Library staff without leaving their study space with the PAM (Please Assist Me) SMS Service.

The PAM (Please Assist Me) SMS service is one of many ways for you to engage with us when you are studying in the UWA libraries. We understand that sometimes you won’t want to leave your belongings unattended, you might want to report an issue anonymously, or perhaps it’s not that urgent and you want to keep working.

  1. The kinds of things you can do with PAM
  2. How we'll respond
  3. Please remember ...
  4. PAM SMS numbers

The kinds of things you can do with PAM:

  • Report an issue relating to noise
  • Report an issue relating to food and drink in the library
  • Report a facilities issue
  • Report an equipment issue

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How we’ll respond:

  • We aim to respond within a few hours. We realise sometimes this won’t be quick enough. If you need a fast response, please come to the Information Desk.
  • We can only respond with 160 characters!
  • We may not be able to tell you when the issue is resolved, but we will let you know we are looking into it.

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Please remember...

  • Do not use PAM for emergencies. Call Security on 6488 2222 or come to the Information Desk in the Library.
  • Do not send photos of other students (but its ok to send photos of facilities or equipment).
  • Do not send complex enquiries. Due to the nature of SMS, it will be difficult for us to respond well to complex issues. Come to the Information Desk or call us.
  • Please don’t spam us.

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PAM SMS Numbers

There is a different SMS number for each Library, please make sure you use the right one so we know which library you are referring to.

 

Library SMS Number
EDFAA PAM
0481 071 135
Med & Dent PAM 
0481 070 059
Reid PAM
0481 070 058
Barry J Marshall PAM 
0481 070 447
Law PAM 
0481 070 834
Music PAM 
0481 070 835

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