Thank you to all staff and students who responded to the Client Satisfaction Survey which the UWA Library conducted in October 2007, telling us how you feel about our Library services and resources.
- About the 2007 survey
- A brief summary of results
- A detailed analysis of results [PDF: 514 KB]
- Your comments
- Our response to your feedback
You told us your priorities are
- Making electronic resources accessible from your home or office
- Ready access to computers/Internet/software
- Print and/or electronic journal collections you require for your work
- Electronic information resources
- A library Web site enabling you to locate information on your own
- Easy–to-use tools that allow you to find things on your own
- Making information accessible for independent use
You told us we are doing well in
- Readiness to respond to users’ enquiries
- Adequate hours of service
- Library staff who have the knowledge to answer user questions
- Having Library staff who are consistently courteous
- Providing a library Web site that enables you to locate information on your own
- Our willingness to help you
- Making information easily accessible for independent use
You told us you want us to improve in
- Providing access to computers/Internet/software
- Providing greater access to journal collections
- Providing Library space that inspires study and learning
- Making electronic resources accessible from your home or office
- Providing electronic information resources
- Ensuring that subject specialist assistance is available
- Helping you identify reliable sources of information
Through your comments you also told us that you wanted
- Better control of noise
- More inviting spaces
