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The University Library is focused on continual improvement and operational excellence, through measuring what we do, benchmarking against others and reporting to the UWA community.

We undertake regular surveys and proactively listen and respond to student and staff feedback.

You can provide feedback to the University Library in a number of ways:

  • Via your student leaders (we meet regularly with the Guild President, Postgraduate Student Association President and other student society leaders)
  • Via your Faculty Library Team
  • Submit a suggestion
  • AskUWA
  • Respond to one of our regular surveys
Take a look below to see how we have responded to your feedback:

Academic Staff Survey 2017
If you could change something about the UWA Library to improve it, what would that be?


"For Onesearch, it would be so much more convenient if we didn't have to sign in again every 10 minutes."

Fewer timeouts

The timeout period in OneSearch has recently been increased to ensure that sign in is only required again after one hour of inactivity.

“OneSearch algorithm - the results are often not relevant and requires filtering which is hard to use anyway.”

Improved relevancy rankings

A recent review of the relevancy rankings in OneSearch has resulted in more accurate search results.

“Excluding book reviews or having a button to include book reviews would be handy, as you search for a book and get tons of book reviews so have to go to the 'resource type' filter just to find the book…”

New articles and reviews filter

A new filter has been added to OneSearch to enable book reviews and review articles to be easily excluded from search results.

Study spaces

“More desks and PowerPoints on upper floors.”

"More seats in barry marshall during semester time."

Increased Library study spaces

The Library added 600 additional seats to libraries on the Crawley campus over the 2017/2018 long vacation. The new furniture includes a range of styles for collaborative, quiet and silent study including ‘pods’ for quiet groups on quiet floors.


“Longer loan periods for interlibraryloans”

Interlibrary loan renewals now available

The Library has recently begun offering renewals for items on loan to UWA users from other libraries upon request. Renewals are subject to approval from the lending library.


"Orientation for adjunct academic staff."

New staff induction program

The Library has launched a new initiative to ensure that new academic staff members and HDR students are aware of important Library services, facilities and support. Upon commencement, new academic staff (including adjuncts) and HDR students are invited to meet with a librarian to discuss support relevant to their teaching, research and study needs.

Microsoft Office

"Computers loaded with new version of browsers and Microsoft Office apps."

New Windows 10 PC image rolled out

University IT rolled out a new Windows 10 PC image on Library PCs in April. This new image includes Microsoft Office 2016 (including Access, Onenote, Powerpoint, Publisher and Excel), EndNote X8, Mendeley Desktop, MuseScore 2, VLC, Chrome (with a built in PDF reader), Frontmotion Firefox and Microsoft Edge.


"Get more of the back catalogue of journals online."

Journal archives acquired

In late 2017, the Library acquired a large number of archival collections providing electronic access to back catalogues of journals across a range of subject areas. Archival collections acquired include JSTOR Arts and Sciences 13-15, JSTOR -Business 4, JSTOR Ecology and Botany 2, Wiley Complete Backfile, IEEE Journal Archive, and IMechE Archive.

"Increased online journal collections; access to more journals;  continue to expand online resource access."

Online journals and journal collections acquired

In late 2017, the Library acquired the Journal of the American College of Cardiology (JACC), JACC Cardiovascular Imaging, JACC Cardiovascular Interventions, JACC Heart Failure, and the journal backfile collections: Biochemistry, Genetics and Molecular Biology and Cell Press.

"More online dental journal subscriptions"

Journal of Periodontology

In early 2018, the Journal of Periodontology backfile (1931-1996) was acquired.


"Library needs to increase awareness about predatory publishing."

Trial of Cabell’s Blacklist

The Library is organising a trial of Cabell’s Blacklist, a searchable database of deceptive and predatory academic journals. Predatory publishing is also covered in Where to Publish sessions as part of the Library’s Workshops for Researchers.


"More training held in the library on the QE11 campus."

Library Research Support Workshops

In 2018 more Library’s Workshops for Researchers have been scheduled in the J. Robin Warren Library.


"Investigate whether links can be set up in PubMed so that staff and students can link directly to our library holdings."

Find It@UWA links in PubMed

PubMed have reactivated the Find It@UWA button, which has resolved the availability of the openURL service. You will find the Find It@UWA button in the top right corner of article records in PubMed.

Library Student Satisfaction Survey 2017
Please give us your suggestions for improvement or any other comments about UWA libraries.
“More spaces like the Reid library upgrade that can be collaborative or individual depending on the people!”

“There aren’t enough chairs for workstations. Nearly half the chairs seem to be the old squeaky style.”

The single biggest frustration for me during my time at UWA has been the difficulty of finding a quiet place to study.”

“More space to study, especially in BMJ Library, would be helpful, as during the day it is almost impossible to find a seat or desk to study at”

“Quality of furniture varies greatly on levels 1 and 3 of Reid library, eg. broken computer chairs”

“The height of desk for individual study doesn't fit my (and many students who taller than me) height”

Library Seating

By semester 1 2018 there will be over 600 new study spaces in the Reid (200), Marshall (300) and Law (100) libraries. The new furniture will include a range of styles for collaborative, quiet and silent study including ‘pods’ for quiet groups on quiet floors. Work to enable this will occur during the 2017/2018 long vacation.

Adjustable height chairs will be provided for the majority of new study spaces being created in Reid, Marshall and Law libraries, especially in silent study zones.

In addition, 200 broken and damaged chairs will be replaced on the upper floors of Reid Library with new adjustable height chairs.

“Be more strict about people occupying study space while not being there.”

“The Library should be much stricter in requiring students to throw away their own rubbish and to keep the library clean and respectable.”

Library Spaces

Library staff will spend more time each day on upper floors and around study desks, ensuring that cleaning and maintenance issues are promptly dealt with, and that library spaces are being used for their intended purposes and all behaviour is respectful of others.

“Longer opening hours”

“Suggestion: Barry Marshall opens at 7.30am.”

“I think that…extending opening hours, as well as creating more study space is the best way to improve.”

Opening Hours

Library opening hours will be extended over 2017/2018 long vacation to support UWA Summer School and postgraduate students; with Reid open until 12 midnight, Marshall until 9pm and EDFAA and Medical & Dental libraries open until 7pm (weeknights).

In 2018, semester hours at Marshall library will be extended to open at 7am.

A range of other increases to opening hours for 2018 will be made, with an overall addition of around 1000 hours open across all libraries over the year.

“more desks, more powerpoints (+ higher off ground/table so chargers can fit in them.”

Access to power points

We will be installing 4 new charge bars for your phones and devices, which will be located with new study desks in Reid, Marshall and Law libraries.

We are investigating other options to provide more power to places in the library where wall mounted power points are not available.

“Onesearch is good, but does not always find what I'm looking for.”

“Improvements on OneSearch - ever since the refurbish, it's been a little buggy, refreshing sporadically. This gets really frustrating especially when I'm deep into scrolling/browsing articles.”

“My only comment would be on the OneSearch website. It is difficult and awkward to use, often I do not find required texts when using keywords. I will often find the text later using a less related key word.”

“OneSearch is exceptionally cumbersome and slow. It simply doesn't make sense that one must click and open so many windows and links to get a single article.”

“OneSearch could be improved on. The articles are quite limited and sometimes OneSearch doesn't allow you to access the full article which can be a pain.”


Since we received the survey results, we have run student focus groups and conducted usability testing to better understand feedback about OneSearch. The key improvements identified for 2018 are:

OneSearch now keeps you signed in for longer (60 minutes instead of 30) before timeout, and will leave you on the page you were last looking at (effective Dec 2017)

A prominent “report a broken link” function will be added to OneSearch to provide an immediate mechanism for reporting.

Librarians will conduct further testing on the relevancy of search results and work to resolve issues with the relevancy algorithm not reliably matching author/title searches.

There are identified problems running OneSearch on Internet Explorer. The Library will work with University IT to change the default browser on Library PCs from Internet Explorer to Chrome.

Based on feedback and usage statistics, search limiters (“Refine my Results”) will be adjusted to improve consistency, as well as minimise screen clutter and the need for scrolling.

The “Find it @ UWA” function provides a link from Google Scholar to OneSearch, reducing the need to search twice in both areas. This function will be promoted more widely.

Signing in to OneSearch multiple times is frustrating and a known issue. The Library will continue to work with University IT as a priority to enable Single Sign On for OneSearch and electronic resources.

”… can more of the textbooks in the library be converted into eBooks for borrowing. I travel a lot for field work and conferences, and eBooks have become essential to my learning.”

“….having access to eBook versions would be … useful (…. as it avoids carrying them to and from uni on public transport!).”

“Online e-book accessibility should be smooth…”

“e-Books are not easy to use.”


We have run focus groups with students so we can better understand the issues you experience accessing eBooks. We’re using this feedback to assess and make changes to the eBook content we provide. In 2018 the Library will :

Liaise with current vendors regarding identified issues.

Investigate alternative platforms for purchasing particular eBook packages that provide an improved user experience and better access.

Improve and promote support materials for using eBooks.

Actively promote the use of Adobe Digital Editions on personal devices to improve the use of eBooks.

Investigate the gap in eBook coverage for Business and acquire additional content.