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The University Library is focussed on continual improvement and operational excellence, through measuring what we do, benchmarking against others and reporting to the UWA community.

We proactively listen to students and respond. We undertake a regular student survey and received the highest overall student satisfaction rating of all Group of Eight University libraries in 2015.

You can provide feedback to the University Library in a number of ways:
  • Via your student leaders (we meet regularly with the Guild President, Postgraduate Student Association President and other student society leaders)
  • Submit a suggestion
  • AskUWA
  • Respond to our student satisfaction survey (May 2017)
Take a look below to see how we have responded to your feedback:
“More spaces like the Reid library upgrade that can be collaborative or individual depending on the people!”

“There aren’t enough chairs for workstations. Nearly half the chairs seem to be the old squeaky style.”

The single biggest frustration for me during my time at UWA has been the difficulty of finding a quiet place to study.”

“More space to study, especially in BMJ Library, would be helpful, as during the day it is almost impossible to find a seat or desk to study at”

“Quality of furniture varies greatly on levels 1 and 3 of Reid library, eg. broken computer chairs”

“The height of desk for individual study doesn't fit my (and many students who taller than me) height”

Library Seating

By semester 1 2018 there will be over 600 new study spaces in the Reid (200), Marshall (300) and Law (100) libraries. The new furniture will include a range of styles for collaborative, quiet and silent study including ‘pods’ for quiet groups on quiet floors. Work to enable this will occur during the 2017/2018 long vacation.

Adjustable height chairs will be provided for the majority of new study spaces being created in Reid, Marshall and Law libraries, especially in silent study zones.

In addition, 200 broken and damaged chairs will be replaced on the upper floors of Reid Library with new adjustable height chairs.

“Be more strict about people occupying study space while not being there.”

“The Library should be much stricter in requiring students to throw away their own rubbish and to keep the library clean and respectable.”

Library Spaces

Library staff will spend more time each day on upper floors and around study desks, ensuring that cleaning and maintenance issues are promptly dealt with, and that library spaces are being used for their intended purposes and all behaviour is respectful of others.

“Longer opening hours”

“Suggestion: Barry Marshall opens at 7.30am.”

“I think that…extending opening hours, as well as creating more study space is the best way to improve.”

Opening Hours

Library opening hours will be extended over 2017/2018 long vacation to support UWA Summer School and postgraduate students; with Reid open until 12 midnight, Marshall until 9pm and EDFAA and Medical & Dental libraries open until 7pm (weeknights).

In 2018, semester hours at Marshall library will be extended to open at 7am.

A range of other increases to opening hours for 2018 will be made, with an overall addition of around 1000 hours open across all libraries over the year.

“more desks, more powerpoints (+ higher off ground/table so chargers can fit in them.”

Access to power points

We will be installing 4 new charge bars for your phones and devices, which will be located with new study desks in Reid, Marshall and Law libraries.

We are investigating other options to provide more power to places in the library where wall mounted power points are not available.

“Onesearch is good, but does not always find what I'm looking for.”

“Improvements on OneSearch - ever since the refurbish, it's been a little buggy, refreshing sporadically. This gets really frustrating especially when I'm deep into scrolling/browsing articles.”

“My only comment would be on the OneSearch website. It is difficult and awkward to use, often I do not find required texts when using keywords. I will often find the text later using a less related key word.”

“OneSearch is exceptionally cumbersome and slow. It simply doesn't make sense that one must click and open so many windows and links to get a single article.”

“OneSearch could be improved on. The articles are quite limited and sometimes OneSearch doesn't allow you to access the full article which can be a pain.”


Since we received the survey results, we have run student focus groups and conducted usability testing to better understand feedback about OneSearch. The key improvements identified for 2018 are:

OneSearch now keeps you signed in for longer (60 minutes instead of 30) before timeout, and will leave you on the page you were last looking at (effective Dec 2017)

A prominent “report a broken link” function will be added to OneSearch to provide an immediate mechanism for reporting.

Librarians will conduct further testing on the relevancy of search results and work to resolve issues with the relevancy algorithm not reliably matching author/title searches.

There are identified problems running OneSearch on Internet Explorer. The Library will work with University IT to change the default browser on Library PCs from Internet Explorer to Chrome.

Based on feedback and usage statistics, search limiters (“Refine my Results”) will be adjusted to improve consistency, as well as minimise screen clutter and the need for scrolling.

The “Find it @ UWA” function provides a link from Google Scholar to OneSearch, reducing the need to search twice in both areas. This function will be promoted more widely.

Signing in to OneSearch multiple times is frustrating and a known issue. The Library will continue to work with University IT as a priority to enable Single Sign On for OneSearch and electronic resources.

”… can more of the textbooks in the library be converted into eBooks for borrowing. I travel a lot for field work and conferences, and eBooks have become essential to my learning.”

“….having access to eBook versions would be … useful (…. as it avoids carrying them to and from uni on public transport!).”

“Online e-book accessibility should be smooth…”

“e-Books are not easy to use.”


We have run focus groups with students so we can better understand the issues you experience accessing eBooks. We’re using this feedback to assess and make changes to the eBook content we provide. In 2018 the Library will :

Liaise with current vendors regarding identified issues.

Investigate alternative platforms for purchasing particular eBook packages that provide an improved user experience and better access.

Improve and promote support materials for using eBooks.

Actively promote the use of Adobe Digital Editions on personal devices to improve the use of eBooks.

Investigate the gap in eBook coverage for Business and acquire additional content.